GP online services are available at surgeries to help people to better manage their health. These FREE services enable you to book GP appointments, request repeat prescriptions and view your GP record and test results using your computer, tablet or smartphone, at a time that suits you. Anywhere, anytime – 24 hours a day, seven days a week.
Five reasons to use GP online services
- They are quick, easy and secure to use.
- It’s convenient: you can see the time and date of the appointments available and book the one that most suits you. You can have your prescription delivered to a pharmacy of your choice.
- It’s safe: by using GP online services you order only the prescriptions that you need, which reduces errors and saves the NHS money.
- You can use your online access to your GP record to help you to better look after your health and make informed decisions about your care and treatment in the future.
- Your GP surgery benefits too: fewer calls to the surgery means that our staff have more time to devote to caring for our patients.
The best way to access online services is to download the NHS APP. You can only do this if you have a smartphone.
If you don't have a smartphone, tell the reception staff that you’d like to use GP online services, complete the short form you are given and return it to the reception staff with two forms of ID; one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill). If you don’t have photo ID or anything with your address on it, our practice will help you to prove you ID in another way. Find out more on the NHS UK website at www.nhs.uk/GPonlineservices
By registering to access our electronic medical system, you can do the following online 24 hours a day.
Appointments - you can check for appointment availability, book or cancel appointments with our doctors online.
Prescriptions - you can manage your prescription requests online. Please allow TWO full working days from ordering to collect your prescription.
Change your contact details - you can update your contact details online. Please make sure we have an up to date telephone number and address to contact you
Proxy access - if you are managing the health of another, you can apply for proxy access to that person's online account which would allow you to book an appointment on their behalf or to manage their repeat medication
Access your medical records - you can access a summary of your medical records and, with effect from 31 March, your medical information held in coded form in your electronic records. If you are already registered for online services and would like to apply for access to your detailed coded information, please download and complete the Protecting your GP online records (PDF, 291KB) bringing two forms of ID (including photo ID and proof of address) with you. Please note that we need 20 days* from the date of your application to process access to your coded detailed records to allow for the necessary authorisation and data checks to be completed. (*90 days if you are a new patient registering with us for the first time)
If you would like to register for all or any of the services above, please visit the surgery to complete our Protecting your GP online records (PDF, 291KB) or Online Services Proxy application (DOCX, 32KB) and bring it to the surgery bringing two forms of ID (including photo ID and proof of address) with you.
Click here to access SystmOnline.
For guidance of keeping your access details safe, please click here (PDF, 224KB)
For help with using systmonline, please click on this link Help Using Systmonline.
Our policy in relation to recent online developments is published here (DOCX, 1.52MB).
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Have you got the NHS App?
At home or on the move, with the NHS App you can conveniently order repeat prescriptions, view your GP medical records, manage appointments at your GP surgery, set organ donation preferences, and check symptoms.
The app has been developed by the NHS and has been designed to help people get more information about their health and care - and more control of how they use NHS services. New functions and services will also be added in the coming months. Why not download it and try it out?
What does the NHS App do?
The NHS App allows you to access a range of NHS services on your smartphone or tablet. A desktop version is launching soon too.
You can use it wherever you are, at any time. It puts valuable information about your health and treatments at your fingertips.
- order repeat prescriptions
- view your GP medical record
- access your Covid vaccination status
- book and cancel appointments at your GP surgery
- register for organ donation and change your donation preferences
- use the symptoms checker, including an A to Z of conditions and treatment advice from the NHS website
- access 111 Online, for advice on self-care and whether urgent help is needed
Is my information safe?
Just like a banking app, your identity will be carefully checked during the simple registration process. The app has been designed, built and tested so that your personal information is always safe and secure.
How to register through the NHS App
Download the app from your mobile device’s app store and follow the easy step-by-step registration instructions. It will help if you know your NHS number (though this isn’t essential), and you will need to have a form of ID (passport or driving license) to hand.
If you want to learn more, visit the NHS App page on the NHS UK website.