Our aims as a practice
To provide a consistently high standard of care
To maintain confidentiality and respect for patients at all times
To create a safe, welcoming and comfortable environment for patients and staff
To encourage and promote feedback and create an ethos of continual improvement in our service to patients
To develop an increasingly skilled and motivated workforce with opportunities for personal growth and development
To use Audit and review to inform best and up to date practice
Our goal is to deliver
- evidence based
- high standard of care
- meeting the needs of both the individual and wider practice population
and to deliver both quality and access in a sustainable way
You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs will be honoured.
Normally we will answer the telephone promptly and courteously.
You have a right to information about your own health (illness and treatment, possible side effects, prevention or recurring illness etc). We will offer medical advice and information for promotion of good health. You have the right to see your own medical records subject to the limitations of the law. A charge may be made.
Home visits will be made when requested and if a doctor feels that you are not well enough to attend the surgery. The final decision rests with the doctor.
We may give you test results when you telephone the surgery for them, or you may be asked to make an appointment with the doctor to discuss them.
On registering as a new patient, you will be offered a health check with the nurse.
If your doctor believes that you need a second opinion, then they will arrange this.
You will be given a time to see a doctor in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.
Repeat prescriptions will normally be ready within two working days from the surgery, or 72 hours for collection from a local pharmacy following your written request arriving at the surgery.
Routine referral letters for hospital appointments will normally be dispatched within three working days of the referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a handwritten note for the patient to take to the hospital.
We ask that you treat our doctors and all practice staff with courtesy and respect.
The first hour of the morning can be extremely busy. Please keep telephone calls brief. If possible, leave routine calls till later in the day.
You are responsible for your own health and that of your children. Please take the advice given to you at the practice. Let us know immediately if you change your address or name and remember to give your phone number and postcode.
Please speak to a member of the practice staff if you wish to see your medical records. This can then be arranged with your doctor. There may be a fee payable.
Please contact the surgery between 8.00 and 10.00am for a home visit during the day.
If tests are ordered for you, please ask your doctor or a member of staff about receiving the results.
Please read the practice booklet to get the best out of the services available.
You can discuss any medical matter with the doctor, including asking for a second opinion.
Please let us know if you are unable to keep an appointment. We can then offer this appointment to someone else.
Please read the information on this website for the procedure for getting repeat prescriptions.
Where an appointment or acknowledgement of a routine referral for a hospital appointment is not received within four weeks, you should contact the hospital concerned.